How long will my order take?
As all our items are handmade dispatch times are normally within 5-7 working days. Larger orders will take longer and if this is the case we will contact you upon receiving your order to confirm delivery time.
What if I have an urgent order?
We strive to accommodate our customers whenever possible. For any urgent orders please email us at email@example.com or call 07522250320 prior to buying online and we will do our very best to get it to you as soon as possible.
What if I need to make a change to personalisation after ordering?
Please make sure you are happy with your wording when you place your order, as we do not check spellings, grammar etc. You will receive a confirmation email of your order and you can check any personalisation details on there. If you notice any mistakes, please contact us at firstname.lastname@example.org as soon as possible so we may amend your details. Sometimes, we may have already made your order as to your details, so they can not be re-made without an extra charge.
Can I have something personalised that's not on the site?
We welcome all ideas and personal requests for custom embroidery. Please call us on 07522250320 or drop us an email at email@example.com to discuss further.