FAQ

How long will my order take?


As all our items are handmade dispatch times are normally within 5-7 working days. Larger orders will take longer and if this is the case we will contact you upon receiving your order to confirm delivery time.




What if I have an urgent order?


We strive to accommodate our customers whenever possible. For any urgent orders please email us at contact@adornedembroidery.com or call 07522250320 prior to buying online and we will do our very best to get it to you as soon as possible.




What if I need to make a change to personalisation after ordering?


Please make sure you are happy with your wording when you place your order, as we do not check spellings, grammar etc. You will receive a confirmation email of your order and you can check any personalisation details on there. If you notice any mistakes, please contact us at contact@adornedembroidery.com as soon as possible so we may amend your details. Sometimes, we may have already made your order as to your details, so they can not be re-made without an extra charge.




Can I have something personalised that's not on the site?


We welcome all ideas and personal requests for custom embroidery. Please call us on 07522250320 or drop us an email at contact@adornedembroidery.com to discuss further.